ITSM Consulting

Improving the quality, reliability, and ROI of your IT Services

When it comes to agile and effective IT service management (ITSM), the pressure is building. In today’s highly competitive marketplace where businesses are required to achieve better results with limited resources, CFOs and CIOs face significant challenges when it comes to rationalizing IT spend and how it adds value to a business. The fact that financial data is kept in disparate systems further adds to the problem. This not only results in accessibility issues, but also leads to incomplete and inaccurate reporting.  As a matter of fact, the financial reporting and analysis tools and techniques being used by many businesses offer very limited potential. These techniques are assumptive in nature as they use macro-level data obtained from General Ledger and other resources as the costing foundation. With insufficient insight and incomplete information available, the IT function faces difficulty in making the right financial, operational, and contractual decisions.

The IT and finance departments are often positioned as opposing forces within an organization, but establishing efficient IT service management (ITSM) practices can help bridge the gap between the two departments and help the IT function become one of the major stakeholders in achieving the strategic objectives of a business. Advanced ITSM solutions have been designed to create tangible value for a business. As a result, they improve the IT efficiency to such an extent that considerable value is generated for the business, which in turn, allows CIOs to rationalize the IT spend and help the C-suite executives understand how technology is adding to the bottom-line of the business.

Our Unique Time-Tested Approach Towards ITSM

What sets Daleon Global apart from other IT providers is our end-to-end ITSM solution that goes beyond just basic back-end support. Utilizing our extensive experience of delivering ITSM consulting services to a wide range of industries, we devise a tailored solution that drives change, delivers significant cost savings, and maximizes the contribution of IT to your business’s success.

When you choose Daleon Global as your preferred ITSM consultant, our consultants guide you through the entire process, right from assessment to implementation and evaluation. We provide you expert advice and guidance on the following three aspects of IT Service Management.

• ITSM assessment, strategy, and roadmap
• Requirements and process definition
• Organizational readiness and training
• Process design and implementation

Why Choose Daleon Global?

Daleon Global has time-honoured, wide ranging industry experience, gained through working with a broad spectrum of organizations around the world over the years. We have helped many businesses overcome their ITSM-related challenges and achieve measurable results.

• Proven approach that delivers measurable results
• Industry experts with hands-on experience across a wide range of industries
• ISO/IEC 2000 consultancy services delivered in line with ITSM best practices